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Understanding Business Transaction Monitoring

There is nothing more important in business today than ensuring smooth and error-free online business transactions. Whether a customer places an order on an e-commerce site or a company is completing a major financial transaction, confirming the transaction is completed successfully is paramount to the financial health and security of a business. In order to keep these important transactions flowing properly, a company should implement business transaction monitoring.

Why Business Transaction Monitoring is Important

Whether across the country or across the world, business transaction monitoring can make sure the end-to-end purchasing process is both secure and frustration-free. The process of business transaction monitoring will query a company's web application at various times from a variety of locations, to make sure the applications are running properly. In addition to testing the e-commerce purchase process, business transaction monitoring assesses other standard customer online functions, including site search and shopping cart systems.

If the business transaction monitoring system detects an issue, alerts should go out to key support staff via email and text, depending on the system configuration. This information will allow staff to determine the issue so it can be resolved quickly, thus avoiding costly site down-time, which can ultimately cost a company both business from frustrated users that leave the site as well as money from lost sales.

What Can Be Gained from Business Transaction Monitoring?

The data collected when business transaction monitoring is in place can be invaluable to those charged with keeping servers and sites online and functioning at peak performance. This data can provide a roadmap of potentially actionable data exactly how the customer searched the site for a specific product, added an item to the shopping cart and completed the purchase. Most importantly, it can provide data as to how long it took to process and complete the purchase-portion of the transaction. By analyzing this data, server administrators can avoid lag-time issues as well as identify potential fraudulent purchases.

By using business transaction monitoring systems, server administrators can ensure the site is functioning optimally, purchase transactions are protected, error and fraud-free and help identity potential software issues. This data can help provide a better understanding of site ROI and site procedures.