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Reducing Lost Productivity through Application Transaction Monitoring

Many may not think about the use of application transaction monitoring when trying to increase productivity, however, this form of monitoring is an important part of constantly improving profits and productivity for any business.

What is Application Transaction Monitoring?

Application transaction monitoring helps IT professionals manage business and other transactions that take place through the use of online applications. This type of tool tracks the flow of transaction across a business' infrastructure in order to detect unexpected issues so these professionals can be alerted of the problem and work with the application monitoring system to rectify the issue. Application transaction monitoring allows for the isolation potential issues, such as application exceptions or repeatedly stalled transactions in order to keep systems working properly and allow for online purchases in an efficient and secure way. Application transaction monitoring should be used in a proactive manner.

A demand for application transaction monitoring has come about in recent years due to the increased use of complex and distributed interdependent systems, which provides an enhanced customer experience. IT infrastructures has become a complex multi-tier environment to accommodate as many different potential technology conditions.

Using Application Transaction Monitoring to Improve Productivity

While many think of making purchases online as a consumer-based activity, many companies make product and service purchases online as well. When online transactions take an extended time period, not only does the supplier potentially loose a customer, the purchaser wastes time repeatedly attempting to make a purchase online and even possibly calling a customer support line to report the issue, get help completing the purchase online, or ultimately placing the order through the customer service agent. As a result, a simple purchase that could take only minutes could take at least a half-an-hour to finish the purchase, if they decide to purchase from that company at all.

If the company decides to find another supplier, this could involve additional research to find another company that can provide that specific product or service, thus wasting more time.

By a company taking advantage of application transaction monitoring techniques, they can help to keep their customers happy and productive while keeping their systems functioning properly and providing an efficient purchase experience.